Returns and refunds

Last updated: 25 September 2026

Changing your mind: your 14 days to cancel

If you buy from reseam.co.uk you can cancel your order for any reason within 14 days of receiving your goods. If your order arrives in several deliveries, the 14 days run from the last one.

To cancel, tell us clearly that you want to cancel. The easiest way is to email info@reseam.co.uk with your order number and your name. You can use the form at the bottom of this page, but you don’t have to.

To return your goods, send them back within 14 days of telling us you are cancelling, to:

reseam ltd 51 Henry St Rishton BB1 4JJ United Kingdom

You pay the postage to return goods when you have changed your mind. Please use a tracked service and keep your proof of postage. You are responsible for the goods until they reach us, so pack them carefully.

Your refund. We refund the price of the goods and the standard delivery charge you paid, within 14 days of getting the goods back (or of you showing proof of postage, if earlier). If you chose a more expensive delivery option than our standard one, we refund only the standard cost. We refund to the payment method you used.

We can reduce the refund if the goods have lost value because you handled them more than was needed to check them. Please keep goods unused and in their original condition.

Things you can’t cancel

Fabric cut to your length or size. If we cut fabric to a length or size you chose, it is made to your specification, so the 14-day right to cancel doesn’t apply once it has been cut. This does not affect your rights if the fabric is faulty or not as described.

If something is wrong with your order

Your legal rights when goods are faulty are in the Consumer Rights Act 2015, and this policy does not limit them. Goods must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of delivery, if the goods are faulty, you can reject them and get a full refund.
• After 30 days, you can ask for a repair or replacement. If that isn’t possible or doesn’t fix the problem, you can ask for a price reduction or a refund. For the first 6 months, a fault is presumed to have been there on delivery.
• We pay return postage for faulty goods, or for goods that are not as described. Tell us what is wrong, with a photo if you can, and we will arrange it. We refund within 14 days of agreeing that a refund is due.
• Damaged, lost or wrong item. Goods are our responsibility until they are delivered to you. Email us as soon as you can and we will replace them or refund you.

How to contact us

Email info@reseam.co.uk. Please include your order number, which is on your receipt.

Model cancellation form

You can use this if you wish. Complete it and email it to info@reseam.co.uk.

To reseam ltd, 51 Henry St, Rishton, BB1 4JJ, United Kingdom, info@reseam.co.uk:

I/We hereby give notice that I/We cancel my/our contract for the following goods: ________

Ordered on / received on: ________ Order number: ________ Name: ________ Address: ________ Date: ________